Privacy policy
This privacy policy describes how Dongguan Top Industrial and Commerce Co. Ltd ("Top Industrial", "we", "us", or "our") collects, uses, and protects personal data when you visit our website or submit information through our forms.
1.
Information we collect. We collect contact information (name, email, company name, phone number) and project-related data (descriptions, specifications, uploaded files such as drawings, BOMs, and PDF documents) that you voluntarily provide through our contact, consultation, and RFQ forms. We also collect standard technical data such as IP address, browser type, and page access logs generated automatically when you use our website.
2.
Purpose of data processing. Your data is used exclusively to evaluate industrial inquiries, prepare quotations, coordinate engineering reviews, and respond to your requests. Uploaded files are used solely for technical review and quotation purposes. We do not use your data for marketing, advertising, or any purpose unrelated to your inquiry.
3.
Legal basis. We process your data based on your explicit consent (provided when submitting a form) and our legitimate interest in responding to business inquiries. For users in the European Economic Area, we also rely on the necessity of processing for the performance of a contract or pre-contractual measures at your request.
4.
Data sharing. We do not sell, rent, or trade personal data to third parties. Your information may be shared only with qualified manufacturing partners strictly as needed to evaluate or execute your project, and only with your knowledge in the context of the inquiry you submitted.
5.
Data retention. We retain your personal data and project files for as long as necessary to address your inquiry and any subsequent project. Inactive records are reviewed periodically and securely deleted when no longer relevant, typically within 24 months of last contact unless a longer retention period is required by applicable law.
6.
Your rights. You have the right to access, correct, restrict, or delete your personal data at any time. You may also request data portability or object to processing. To exercise any of these rights, contact us using the details provided on our contact page. We will respond to your request within 30 days.
7.
International transfers. As a China-based company serving international clients, your data may be transferred to and processed in China. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where required by applicable data protection laws.
8.
Data security. We implement reasonable technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
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Cookies and analytics. Our website may use essential cookies for functionality and analytics tools to understand site usage. These tools collect anonymous, aggregated data and do not personally identify individual visitors. You may disable cookies through your browser settings.
10.
Changes to this policy. We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.
11.
Contact. For any privacy-related inquiries, correction requests, or data deletion requests, please contact us through the channels listed on our contact page.